Exchange & Refund Policy

Before you request

What can be exchanged or refunded

• Exchange or refund requests must be made within 3 days of receiving your order.
• Items must be unused, unwashed, and in their original packaging with tags attached.
• Each order can have one request (an exchange, a refund, or both together).
• Exchanges depend on stock. Items aren't reserved while a request is being reviewed.
• Items bought in a bundle or on offer can be exchanged, but a bundle can only be refunded as a whole.

Wrong or faulty items

• If you received the wrong item or a faulty one, tell us within 3 days and we'll exchange it or refund it in full, including delivery, at no cost to you.

Delivery fees

• Delivery fees aren't refundable. For exchanges or refunds that aren't due to our mistake, the customer covers the delivery cost for the return and the new item.

How refunds are paid

• Refunds are sent by InstaPay or wallet transfer within 5 business days of receiving the returned item.

We reply within 3 business days. Fridays and public holidays aren't business days.