Refund policy

You can request an exchange or a refund within 3 days of receiving your order. Start your request on our Exchanges & Returns page or message us on WhatsApp at 01090201328.

Conditions

• Items must be unused, unwashed, and in their original packaging with tags attached.
• Each order can have one request: an exchange, a refund, or both together.
• Exchanges depend on stock. Items aren't reserved while your request is being reviewed.
• Items bought on offer or in a bundle can be exchanged, but a bundle can only be refunded as a whole.

Wrong or faulty items

If you received the wrong item or a faulty one, tell us within 3 days, with photos, and we'll exchange it or refund it in full, including delivery, at no cost to you.

Delivery fees

Delivery fees aren't refundable. For exchanges or refunds that aren't due to our mistake, you cover the delivery cost for the return and for the new item.

How refunds are paid

Refunds are sent by InstaPay or wallet transfer within 5 business days of us receiving the returned item. We reply to every request within 3 business days.

Contact

Phone and WhatsApp: 01090201328
Email: contact@cyrusco.online